Returns & Refunds

Effective Date: [Insert Date]

Thank you for shopping at Reet Studio. This Refunds & Returns Policy governs the process for returns and exchanges of products purchased through our ecommerce website. By making a purchase on our website, you agree to the terms and conditions outlined below.

1. General Policy:

1.1 Refunds: We do not offer refunds for products purchased on our website unless otherwise specified in this policy or required by applicable consumer protection laws.

1.2 Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 24 to 48 hours of delivery. We will evaluate the issue and, if deemed valid, provide you with instructions for returning the product for an exchange.

2. Return and Exchange Process:

2.1 Notification: To initiate a return for a damaged or defective product, you must notify us within 24 to 48 hours of delivery. Please send an email to [Insert Contact Email] with the following information:

• Order number
• Description of the issue
• Clear photographs or video evidence of the damage or defect

2.2 Evaluation: Upon receiving your notification, we will evaluate the issue based on the provided information. We may request additional details or evidence to assess the damage or defect.

2.3 Return Authorization: If the damage or defect is confirmed, we will provide you with a return authorization and further instructions for returning the product.

2.4 Return and Exchange: You will be responsible for securely packaging the product and shipping it back to us, following the return instructions provided. Once we receive the returned product, we will inspect it to ensure it meets the return criteria.

2.5 Exchange: If the return is approved, we will exchange the damaged or defective product with a new one of the same model or a similar product of equal value, subject to availability.

3. Return Criteria:

3.1 Eligibility: To be eligible for a return and exchange, the product must meet the following criteria:

• The product was received damaged or defective.
• The return is requested within 24 to 48 hours of delivery.
• The product is unused, in its original packaging, and in the same condition as when it was received.
• All tags, labels, and accessories are intact and attached.

3.2 Non-Returnable Items: The following items are not eligible for return or exchange unless they arrived in a damaged or defective condition:

• Personalized or customized products

4. Shipping Costs:

4.1 Return Shipping: If the return is approved due to a damaged or defective product, we will cover the return shipping costs. Please follow the provided return instructions to ensure proper return shipment.

4.2 Exchanged Product Shipping: The shipping costs for the exchanged product will be covered by Reet Studio, provided that the return is approved due to a damaged or defective product.

5. Limitations:

5.1 Unauthorized Returns: Returns made without prior notification or outside the specified timeframe may not be accepted. Please ensure that you follow the return process as outlined in this policy.

5.2 Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or exchange unless they arrived in a damaged or defective condition.

6. Contact Us:

If you have any questions or concerns regarding our Refunds & Returns Policy, please contact us at:

Email: contact@reetstudio.in

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refunds & Returns Policy.